Last Updated: 01-04-2025
At Senselearner Technologies Pvt. Ltd., we strive to provide high-quality cybersecurity services to our customers. However, if you are not completely satisfied with your purchase, we offer a refund policy under the following terms:
1. Eligibility for Refunds
Services (Consulting/Pentesting): Refunds may be considered on a case-by-case basis, depending on the stage of the project.
Digital Products (Tools, etc.): No refunds will be issued once the download link has been accessed.
2. Non-Refundable Items
The following are not eligible for refunds:
Completed services (e.g., delivered penetration testing reports, completed consulting engagements).
Services purchased during promotional or discounted periods (unless otherwise stated).
Any service explicitly marked as “non-refundable.”
3. How to Request a Refund
To request a refund, please contact our support team at support@senselearner.com with the following details:
Your full name
Order/Invoice number
Reason for the refund request
We will review your request and respond within 5-7 business days.
4. Refund Processing
Approved refunds will be processed within 10-14 business days and credited back to the original payment method.
5. Cancellation Policy
For scheduled services, cancellations must be notified 48 hours in advance for a full refund. Late cancellations may incur a fee.
6. Changes to This Policy
Senselearner reserves the right to modify this refund policy at any time. Any changes will be posted on this page with an updated revision date.
7. Contact Us
If you have any questions about our refund policy, please contact us at:
š§ Email: support@senselearner.com
š Website: www.senselearner.com
Thank you for choosing Senselearner!